Authenticity of Products

All our products are 100% original and imported directly from Korea. We do not deal in replicas or fakes.

• Every COSRX, Skin1004, and K-beauty product is authentic and verified
• Products come with authenticity certificates where applicable
• All items are checked for quality and expiry dates before shipping
• We maintain proper Korean import documentation for all products

Pricing & Payments

• Prices are listed in PKR (Pakistani Rupees)
• Customers can choose Cash on Delivery (COD) or secure Online Payment
• Prices may vary due to import costs and currency fluctuations
• Special discounts and promotional offers are valid for limited periods

Delivery Charges

Delivery Time

Orders are delivered within 24 to 72 hours across Pakistan, depending on the location:

• Karachi: 24-48 hours
• Punjab cities: 48-72 hours
• Other regions: 72-96 hours
• Same-day dispatch for orders placed before 2 PM

Returns & Exchanges

Acceptable Return Conditions:

• Products damaged during shipping
• Expired products upon delivery
• Wrong items sent instead of ordered products
• Manufacturing defects or contaminated products

Return Process:

• Contact customer support within 24 hours of delivery
• Provide order number and photos of the issue
• Return products in original, unopened packaging
• Refund processed within 7-10 business days

Order Confirmation

Customers are requested to provide accurate information to avoid delivery issues:

• Complete Name: Full name as per CNIC or identification
• Correct Address: Complete delivery address with landmarks
• Active Contact Number: Reachable phone number for delivery coordination
• Alternative Contact: Secondary number for backup communication

Customer Responsibilities

• Research Korean skincare ingredients and suitability for your skin type
• Perform patch tests before using new COSRX or K-beauty products
• Store products according to manufacturer's instructions
• Check and monitor product expiry dates
• Consult dermatologist for specific skin concerns